About DSV
Smarter Storage is a part of DSV – one of the largest logistic companies in the world. We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services.
Since 1987, DSV has been listed on the stock exchange in Copenhagen and is one of the 25 most traded Danish shares.
About Smarter Storage
At Smarter Storage we want to offer a smarter alternative to the traditional self-storage. Smarter Storage is storage without all the hassle. No need to own or rent a large car – just pack your stuff in our boxes and we’ll come and pick them up. And when you want it back you just select the boxes or items you need and we come around with them.
We have first launched our smarter storage solutions in Copenhagen, Denmark and can now also offer our concept to customers in Vienna.
DSV in numbers
1300
Offices and logistic facilities
90+
Countries worldwide
75,000+
Employees
FAQ
You have questions? We have answers.
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An appointment is a collection or delivery – or both. You can make an appointment to:
- send boxes or items for storage
- retrieve boxes or items from storage
You can, for example, make an appointment to have your boxes of summer clothes returned, and you can use the same appointment to send your winter clothes for storage – then you only have to pay once. Just remember that you cannot use the same boxes for both, as you need to have the boxes you want to send for storage packed and ready to go.
You can make an appointment up to 12pm the day before (but no later than 12pm on Friday for appointments on Monday). However, you may find that there are no appointments left for a particular day. It is therefore always a good idea to make an appointment as early as possible.
On weekdays, we offer appointments between 9:00 and 14:00, 14.00 and 17.00 and between 17.00 and 20.00.
Due to the risk of theft and damage, we do not leave boxes or objects unattended. That’s why you – or someone you know – needs to be at home when we drop by.
Unfortunately, we cannot offer same-day appointments, but if you make an appointment by 12pm, we can collect your things the following day. Appointments for Mondays must, however, be made no later than 12pm on Friday.
Unfortunately, we do not offer appointments for Saturdays, Sundays and public holidays.
Yes you can – up to 12pm the day before, you can change the time of your appointment, cancel your appointment or amend which boxes or items you want to add. For appointments on Monday, however, changes must be made no later than 12pm on Friday.
No problem! Just log in to our website no later than 12pm on the day before the appointment (or Friday at 12pm if your appointment is for Monday). Then you can cancel your appointment or move it to another day. After 12pm, unfortunately it is no longer possible to change your appointment.
If possible, the driver will simply ring your doorbell. However, if the driver cannot find the address, or if you do not answer the door, we will call you.
If the driver is unable to collect or deliver your items due to incomplete address information, or if you are not home when we drop by, we will return your items to our warehouse. Unfortunately, we cannot offer refunds for missed appointments.
You will have to schedule a new appointment on the website and pay for it.
Yes, as long as we also offer delivery to the other address to which you want it delivered. Unfortunately, we cannot offer to deliver or collect items outside our coverage area.
Unfortunately, we cannot offer delivery or collection outside our coverage area – not even for a surcharge.
