Help & contact

How do I become a customer?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

On our website you select what size you need, what day you want to move in and what insurance you need. After completing the sign-up, you will get a link to our app that you use to get access to your room or box. When booking a room, you will get instant access to it by using our app.

> Book now

You can rent a storage room on our website up to 30 days before you move in.
With DSV Smarter Storage you don’t have to worry about any keys. You just use the app on your phone as the key to get into your storage room.
You’ll need an iPhone version IOS 9.0 or newer or an Android version KitKat 4.4 or newer.
You will need a Dankort, Visa, Visa Electron, Mastercard or Maestro to pay for your storage room.
No we don’t know or save your card details. All card details are sent directly to our provider Nets.

You can contact us every day from 5 a.m. to 12 p.m. at phone 70 55 55 88.

Terms & Conditions

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
There is no minimum length of rent, but please note the termination notice periods. If you don’t cancel your rent will continue for as long as you like.

You can move out at the end of each month. Lets say that you want to move out on October 10th. Then your rental will continue until October 31st.

After you log-in to the customer dashboard you can schedule a move-out.

Make sure that the room is empty and clean and lock the door after you. Your App will stop working after XXX

You can store most items in our rooms, but you’re not allowed to store the following:

  1. Smykker, sølv/guld-genstande, pelse, kunstartikler eller andre genstande af høj værdi,
  2. Kontanter,
  3. Våben, ammunition, fyrværkeri eller sprængstoffer,
  4. Trykflasker, akkumulatorer, batterier, brændstof, brandfarlige eller eksplosive materialer,
  5. Maskiner som ikke er fuldstændig tømt for olie, benzin og lignende væsker før oplagringen eller elektriske apparater, hvor batterier ikke er afmonteret; det er dog tilladt at opbevare (veteran)biler og/eller motorcykler som ikke er vrag, i rum i stueetagen med direkte adgang udefra, hvis der under bilen og/eller motorcyklen anbringes en dertil egnet beskyttelsesbakke eller måtte, for at forhindre eventuelle olielækager i at påvirke omgivelserne, og at mængden af brændstof i eventuelle brændstoftanke holdes på et minimum,
  6. Let fordærvelige fødevarer, planter og andre let fordærvelige effekter, eller kraftigt/ ildelugtende genstande,
  7. Dyr eller andre levende væsner under nogen form,
  8. Andet gods, der på anden vis kan være skadeligt eller miljøfarligt, eller som udleder røg, dampe, støv eller lugt,
  9. Ulovlige genstande, herunder hælervarer, eller gods der på anden måde stammer fra strafbare forhold eller krænker tredjeparts immaterialretligheder,
  10. Sådanne andre genstande som efter DSV’s rimelige vurdering ikke er hensigtsmæssig eller forenelig med DSV’s eller andre brugeres anvendelse af Lageret.

You can read our full terms & conditions here

No, you don’t have to pay a deposit.
You can always change to a smaller or bigger room.

Rent & payment

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Most customers won’t experience any additional fees. But we have fees for a few situations:

Reminder fee if you don’t pay on time: 100,00 kr. for each reminder

Illegitimate use of the moving carts: 350,00 kr. per 24 hours if you leave it inside your storage unit.

Triggering alarm: 500,00 kr. each time

Cleaning: 400,00 kr. if you don’t leave your room in the same condition as it was on move-in.

Emptying your storage room: 1.000,00 kr. if you leave behind furniture or other items in your storage unit after move-out.

You will need a Dankort, Visa, Visa Electron, Mastercard or Maestro to pay for your storage room.
As the sites are unmanned it is unfortunately only possible to pay with payment card.
It is unfortunately only possible to pay with payment cards.
The rent is automatically deducted from your card in the beginning of each month. Please make sure that your card is updated in your profile if you get a new card.
If you card is expired, we can’t deduct any rent from it. There will then be a risk that the access to your room will be terminated. Please make sure that your card is updated in your profile if you get a new card.
Yes, you’re always welcome to rent more than one storage room. Just Log-in to add additional storage rooms.
There is no VAT on the rent of storage rooms for private customers and no VAT on the insurance. If you are a business customer 25% VAT will be added to the room prices.

Insurance

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Your items will only be covered by insurance if you add an insurance when renting a storage room. Please notice that we offer different insurance plans with different coverage. So please be sure to select an insurance plan that covers all the items in your storage room.

Yes you’re items in storage must be covered by an insurance. But you don’t have to buy our insurance if your have your own insurance.

Please see the insurance terms for information about what the insurance covers

If the value of the items, you have in your room changes you have to change your insurance.

If you want to cancel your insurance you can always do so by contacting us.

If an accident, theft or anything else happens to you please report it to us immediately by calling 70555588. After that you will have to log in on our website and go to the claims form.

Business customer

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

According to regulations the rent of storage rooms for private customers is excluded from VAT, but business users needs to pay VAT. The prices displayed on our website doesn’t include VAT – if you’re a business customer VAT will be added.

No customers have to pay VAT on the insurance.

If you need an invoice you can obtain one from our website

APP

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
You can use the function “Forgotten password” in the app. If that doesn’t work, please check if the phone number in your profile is correct. If your number is correct, but you still don’t get a code please contact us.
After you have rented a storage room, we will send a verification code to the phone number you have given us. You use this code to log in to the app for the first time. After using that code, you are asked to provide your own password.
You can assign access to your storage room to another person. You do that in the app in the section “Users” by pressing “+” in the top right corner. You can always withdraw access to other persons again.
You can only open the door to your storage room when you are less than 5 meters from the door.
If the app doesn’t work, you can try the following:
  • Is Bluetooth activated?
  • Are location services activated?
  • Close the app and open it again
  • Check for updates in the App store (iPhones) or Google Play (Android)
  • The Bluetooth function in your car may affect the app. If you’re talking in your phone using Bluetooth, you can try to end the call

Our storage sites

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Yes, we have free parking available on all sites
Yes we do have moving carts available free of charge to make it easier for you to move your stuff to or from your room. You don’t even need a coin to unlock it!
We do unfortunately not have forklifts available – only moving carts.
We do have burglary alarms and CCTV all over the site.
We do have covered loading zones at all facilities where you can park your car or trailer while you load or unload your stuff. We also have regular parking spaces available free of charge if you need to park for longer.
All our facilities have a least 2 elevators for easy access to all floors.

Our facilities are open every day of the year from 5 a.m. to 12 a.m. We are only closed during the night.

All our facilities are unmanned but you’re always welcome to call our customer service that is open every day from 5 a.m. to 12 p.m.
No we don’t offer that as our sites are unmanned.
You can only access the building if you are a customer and have rented a storage room at that facility.
We do unfortunately not rent out trailers.

The storage rooms

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
As our sites are unmanned, we are unfortunately not able to show you the rooms before you rent.

In rooms with a roll-up door you just close the door. In rooms with a traditional door you have to close the lock.

In the description for each size you can see approximately how many moving boxes that can fit into the room. Moving boxes are available in a lot of sizes so the numbers are only approximately.

You select what size (m2) you need. All rooms have a height of 2,55 m.

Didn't find the answer?

Need smarter storage?

Choose a Storage Room to come and go as you like

Why Smarter Storage?

Easier

Get the storage you need. No more,
no less. Instant access. No keys. Easy!

Fair pricing

No additional cost and optional insurance. No hidden fees. Fair!

Safe, secure and accessible

Rest assured that the new and secured
facility will keep your stuff safe. You
have access to the Storage Rooms 365
days a year from 5am to midnight.